CLEAN & SAFEClean & Safe services
Our in-house clean team and unarmed safety teams care for all 107 blocks of SoMa West, every day of the year.
Request service
Three ways to reach us. Our dispatch team sends the right crew.
Call
888-415-SOMA (888-415-7662). Press 1 for cleaning, 2 for safety and security (24/7), or 3 to leave a message.
Email
Send the location and a short description, and a photo if you have one.
Online form
Fill out our Service Request Form any time, day or night.
Cleaning hours
The clean team is closed on major holidays. Our safety teams stay on duty.
Clean
Our in-house clean team covers the whole district seven days a week.
Sidewalk & gutter sweeping
Uniformed ambassadors sweep litter, debris, and trash from sidewalks and gutters, and remove stickers, flyers, and handbills from poles, utility boxes, and other public property.
Mechanical sweeping
Our mechanical sweepers clean curb lines and gutters on a regular route, reaching what hand sweeping can’t.
Pressure washing
Our in-house pressure washing team cleans sidewalks on a regular schedule and responds to hot spots as needed.
Graffiti removal
We remove tags by painting, solvent, and pressure washing, aiming for 24–48 hours on weekdays. Property owners are welcome to provide their exact paint color.
Trash & bulk pickup
Our truck crews empty sidewalk cans to supplement Recology and pick up items dumped in the district. You can also report bulk items through SF311.
Greening & tree care
Ambassadors care for planters and tree wells, water street trees on a dedicated route, and keep weeds down.
Safe
Unarmed teams keeping a visible, welcoming presence on our streets.
- Community AmbassadorsIn partnership with United Playaz, managed in house by SOMA West
- Security PatrolProvided by Aspis, 24 hours a day
Ambassadors walk a dedicated route, check in with businesses and residents, keep sidewalks passable, and connect people with services. Aspis officers patrol the district, answer our safety line, carry out welfare checks, and coordinate with SFPD, SFFD, and emergency medical services.
Where we work
Both safety teams patrol a dedicated footprint and respond to calls anywhere in the district. This year we are adding ambassadors and widening that footprint.
Our safety teams have no enforcement authority. Every request to move along is exactly that: a request.
Emergencies and after hours
- EmergencyCall 911
- Safety or security concern888-415-SOMA, press 2, any time
- Cleaning request after hoursLeave a message, email, or use the form; we take care of it the next service day
- Non-emergency policeSFPD, 415-553-0123
- SF311sf311.org or the SF311 app; we receive 311 requests for our district
See our results
Every month we publish what our teams did across the district.